Privacy Policy

Effective Date: 01 January 2024

Capital Ambulance (“we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of personal and medical information of our patients, clients, partners, and website users.

This Privacy Policy outlines how we collect, use, store, and protect your information in connection with our ambulance, patient transport, and medical support services in Abu Dhabi, United Arab Emirates.

1. Information We Collect

We may collect and process the following types of information:

Personal Information:

• Full name

• Contact details (phone number, email address)

•  Location and address details

Medical & Clinical Information:

• Patient health condition and medical history

• Emergency and non-emergency medical details

•  Treatment notes and clinical observations during service

Operational and Service Information:

• Service requests and booking details

• Dispatch and transport records

• Communication logs (calls, messages, emails)

2. How We Use Your Information

We use collected information to:

• Provide ambulance and patient transport services

• Coordinate dispatch and medical response

• Deliver on-site medical care and support

• Communicate with patients, clients, and healthcare providers

• Maintain operational and clinical records

• Comply with legal and regulatory requirements in the UAE

All data is used strictly for legitimate operational, medical, and compliance purposes.

3. Confidentiality and Data Protection

We maintain strict confidentiality of all personal and medical information.

Your data is:

• • Stored securely using appropriate technical and administrative safeguards

• Accessible only to authorized medical and operational personnel

• Protected against unauthorized access, disclosure, or misuse

We implement internal policies and procedures to ensure data protection at all levels of our
operations.

4. Sharing of Information

We may share information only when necessary and in accordance with applicable
regulations:

• With healthcare providers and facilities involved in patient care

• With regulatory authorities in Abu Dhabi or the UAE when required by law

• With authorized personnel for operational coordination

• With patient or client consent where applicable

We do not sell, rent, or commercially distribute personal or medical data.

5. Data Retention

We retain personal and medical information only for as long as necessary to:

• • Provide services and maintain operational records

• Comply with legal, regulatory, and healthcare requirements

• Support audit and quality assurance processes

6. Patient and Client Rights

Individuals have the right to:

• Request access to their personal or medical information

• Request correction of inaccurate or incomplete data

• Request clarification on how their information is used

All requests will be handled in accordance with applicable laws and internal procedures.

7. Website and Communication Data

When interacting with our website or communication channels, we may collect:

• Contact form submissions

• Call records and inquiry details

• Email and messaging correspondence

This information is used solely for service coordination, response, and operational purposes.

8. Compliance with UAE Regulations

Capital Ambulance operates in compliance with applicable laws and healthcare regulations in the United Arab Emirates, including requirements set by the Department of Health – Abu Dhabi (DOH) and other relevant regulatory authorities.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be published on this page.

10. Medical Disclaimer

Information provided on this website is for general informational purposes only and does not replace professional medical advice, diagnosis, or treatment. For emergencies, please contact appropriate emergency services immediately.

11. Contact Us

For any questions regarding this Privacy Policy or your personal data:

Capital Ambulance

Email: info@capitalambulance.ae

Phone: +971 2 444 1266

Website: https://capitalambulance.ae